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Ledgrow

Draft for legal review, not yet in force.

Refunds and cancellations

Last updated 27 October 2026

How to cancel your Ledgrow plan, when you get money back, and how Ledgrow is delivered. Payments for Ledgrow plans are processed by Razorpay.

Free trial first

Every new business gets a 14-day free trial of everything in the Business plan, with no card. You pay nothing unless you pick a plan. If you don't, your books become read-only: you can still view and export them.

Cancelling

  • You can cancel any time. Write to [billing@ledgrow.in] from the owner's email, with your business name.
  • Your plan stays active until the end of the period you have paid for, then does not renew. After that your books become read-only, and you can still export them.
  • If you pay monthly by UPI AutoPay, you can also stop the mandate in your UPI app. Please tell us as well, so we close the subscription on our side.

Monthly plans

No refunds for the unused part of a month. Cancel before the next renewal date and you will not be charged again.

Yearly plans

If you cancel within [30] days of a yearly payment, we refund the unused part pro rata, counted in whole months not yet started. After [30] days, the yearly payment is not refundable, and your plan runs to the end of the year.

If a free item that comes with yearly billing (such as Tally import) was already delivered, its listed price is deducted from the refund.

Add-ons and services

One-time services, such as Tally import, a return filed or a notice reply, are not refundable once the work has started. Monthly add-ons (extra users or staff) follow the monthly rule above.

Wrong or duplicate charges

If you were charged twice, charged after cancelling, or a payment failed but money left your account, write to [billing@ledgrow.in]. Once we confirm it, we refund the full amount to the original payment method within 5 to 7 working days. Your bank or card issuer may take a few more days to show it.

How refunds are paid

  • Refunds go back to the original payment method (UPI, card or bank) through Razorpay. We cannot refund in cash or to a different account.
  • Refunds include the GST you paid on the refunded amount, and we issue a credit note.
  • Razorpay usually processes a refund within 5 to 7 working days of our approval.

Payments your customers make to you

Refunds of amounts your customers paid through an invoice payment link are between you and your customer. Write to us if you need one reversed through Razorpay; Razorpay's fees may not be returned.

Delivery

Ledgrow is software delivered online. Nothing is shipped. Your access starts immediately after sign-up for the free trial, or immediately after a successful payment for a paid plan. If your plan does not show as active within an hour of paying, write to [support@ledgrow.in]. Services such as Tally import are scheduled with you after payment.

How to ask

Email [billing@ledgrow.in] with your business name, GSTIN if you have one, and the Razorpay payment ID. We reply by email. See also our terms of use.

Contact

[Registered company name], [Registered office address]. CIN [CIN], GSTIN [GSTIN].
Email [support@ledgrow.in], phone [Support phone number].

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